Refund and Return Policies
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
W do not accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the returned item is received, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and when your return is processed. Your original payment method will be refunded 1-3 business days after receipt of your returned items. It may take additional time for your bank or credit card company to process and post your refund.